Conti Customer Portal Terms and Conditions
Status: 01.08.2023
Continental AG processes your data as part of the use of this website in accordance with the pertinent legal regulations.
1. General
The personal data you enter will be collected, processed, and used by Continental Automotive Technologies GmbH for the purpose of processing the contract as part of using the Website my.vdo.com. Insofar as is required for processing the contract, the data may be transferred to companies associated with Continental Automotive Technologies GmbH within the meaning of Sections 15 et seq. of the German Stock Corporation Act in accordance with Continental’s Binding Corporate Rules.
If permitted or required by law, the data may be analyzed for reporting purposes (e.g. statistics).
Your data will be collected, processed and used based solely on the applicable data protection regulations (e.g. with your consent).
In ensuring the provision of the website continental-aftermarket.com (e.g., technical support), we transmit data to our service providers:
- Serviceplan Köln GmbH & Co. KG, Haus der Kommunikation, Von-Werth-Straße 6, 50670 Köln, Germany
- Microsoft Corporation
Serviceplan Köln GmbH & Co. KG and Microsoft Corporation collects and processes your personal data on our behalf insofar as this is necessary to execute the contract (on the basis of a Data Processing Agreement or, if Serviceplan Köln GmbH & Co. KG and Microsoft Corporation is based outside the EU, on the basis of the EU standard contractual clauses).
In accordance with the statutory provisions, all your data is treated as strictly confidential.
2. Collection and Processing of Data
Continental Automotive Technologies GmbH only stores personal data relating to users of its websites/tools/services if consent for this has been given. The only data that is stored relates to the date and time of the visit, the pages visited, cursor use on the website, the page functions used, and the website from which the user accessed Continental's websites. The IP address is transmitted anonymously and is only used to assign a geographical location at the city level. Continental Automotive Technologies GmbH uses this data to measure website activities, to generate statistics and to improve the services and information provided by the websites.
Personal user data is solely used to process inquiries within the context of the consent granted or in compliance with respective data protection regulations. Based on legal requirements, Continental has enforced global, uniform, and internal data protection rules (the Binding Corporate Rules), which regulate the protection of personal data.
Continental Automotive Technologies GmbH stores and uses the data entered on websites and/or data provided for the process/service, such as name, company, email address, address and telephone number, for the purpose of communicating directly with you. The data is stored and used solely for the purpose of processing your inquiry. Your data is deleted once processing of your inquiry/request has concluded, provided that this deletion does not conflict with any statutory duties to retain records.
Continental Automotive Technologies GmbH tracks who downloaded the DLK Pro Software Update 4.1 for purpose of giving support in case its needed. The Update is relevant for Mobility Package I
3. The data subject’s rights
3.1 Please note that, as the party concerned, you have the following rights with regard to the processing of your personal data in accordance with the EU’s General Data Protection Regulation (EU GDPR):
Information rights under Article 13 and Article 14 of the EU GDPR
Right of access by the data subject under Article 15 EU GDPR
Right to rectification under Article 16 EU GDPR
Right to erasure under Article 17 EU GDPR
Right to restriction of processing under Article 18 EU GDPR
Right to data portability under Article 20 EU GDPR
3.2 In accordance with Article 7 (3) EU GDPR , you can decide at any time to withdraw your consent to the collection, processing, storage and use of your personal data. Permission must be withdrawn by writing to Continental Automotive Technologies GmbH, Vahrenwalder Straße 9, 30165 Hanover or via e‑mail webmaster@vdo.com.
3.3 You can always contact our data protection officers in writing (including by e-mail) with questions or complaints. E-mail: dataprotection@conti.de. You can also contact the appropriate data protection authorities, if available. Pursuant to Article 21 (1) EU GDPR, you are free to object at any time to the processing of your personal data on the basis of Article 6 (1) (f) EU GDPR.
4. Protection of the stored data
Our company and our suppliers Serviceplan Köln GmbH & Co. KG use technical and organizational security measures to protect the personal data provided by you from manipulation, loss, destruction or from being accessed by unauthorized persons. The security measures are continually improved and adapted in accordance with the latest technology. Data provided that is unencrypted could potentially be viewed by third parties. For this reason, we would like to point out that, with regard to data transmission over the Internet (e.g., by e-mail), secure transfer cannot be guaranteed. Sensitive data should therefore either not be transmitted at all or only via a secure connection (SSL). If you access pages and files and are then asked to enter personal data, please note that the transmission of such data via the Internet may not be secure and that there is a risk that it may be viewed and manipulated by unauthorized persons.
5. Cookies (Small Text Files)
When you visit our website / use our tools/services, information in the form of cookies can be stored on your computer. Such cookies are used solely to ensure operation of the websites. Other cookies (e.g. relating to website use) are only created based on your consent (see cookie policy). You can also choose not to accept cookies in your browser settings. If you do so, however, you may not be able to enjoy the full functionality of this website/tools/services.
6. Google Analytics
This website uses Google Analytics, a web analysis tool from Google Inc. (hereinafter referred to as "Google"). Google Analytics makes use of cookies, i.e., text files that are stored on your computer, enabling your use of this website to be analyzed. The information the cookie generates about your use of these websites are generally transmitted to and stored on a Google server in the U.S., where it is stored.
However, if IP address anonymization is activated on this website, your IP address will first be truncated by Google inside member states of the European Union or in other nations party to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the U.S. and stored there. This website uses active IP anonymization. At the request of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports on activities on the website and provide the website operator with additional services associated with use of the website and the Internet.
The IP address transmitted by your browser with the aid of Google Analytics will not be combined with other data from Google. Cookies on our site are only created based on your consent. In addition, you can permanently prevent cookies from being stored by making the appropriate changes in your browser settings. We wish to point out, however, that if you do so, you may not be able to make full use of all the functions of this website. You can also prevent Google from collecting and processing data generated by the cookie and related to your use of this website (including your IP address) by downloading and installing the plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
7. Sharing in social networks:
If you use the “Share” function on our website, no personal data is transferred to the respective social media service. If you use your own profile to share our website content, we do not have any bearing on the content and scope of the data collected by these networks. The terms of use and privacy policies of the respective social network apply in this respect.
8. iFraming:
YouTube:
This website from which videos are embedded via iFraming is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
By clicking on the external content/video, it will be marked by the YouTube logo. You can find YouTube's Data Protection Notice [here].
If you visit one of our websites with embedded videos, Internet Explorer will not automatically establish a link to the server of the aforementioned website. By clicking on the embedded video you give your consent to communication with the aforementioned website and the placing of cookies by this website. By clicking on the embedded video, the information that you visited our website will be automatically be forwarded to the aforementioned website operator and cookies will be placed on your computer by the aforementioned website.
If you are logged into the aforementioned website during your visit to our website, the data transmitted will be associated with your user account. If you wish to prevent a website operator from linking information with your user account in this manner, please log off from the aforementioned website before clicking the respective video.
Even if you have not registered with the aforementioned website or you are not currently logged in, your data may be stored by the operators of the aforementioned website after you click the notice. We have no influence on the placement of third-party cookies and over the content and scope of the data collected by the aforementioned website or on how that data is used. For more information, please read the privacy policies of the aforementioned website.
Note on external links
Our offer contains links to external web pages belonging to third parties, over the contents of which we have no influence. Therefore, we also cannot accept any liability for this other content. The page’s respective provider or operator is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time the links were created. Unlawful content was not detected at the time the links were created. However, ongoing inspection of the content of the linked pages is not appropriate without concrete indication of a legal violation. We will immediately remove the relevant links if they are found to violate any law.
Changes to this Privacy Policy
In the course of internet developments we will update our privacy policy accordingly. We will post changes to our Data Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date with any changes to the Privacy Policy that may occur.
Questions and Comments
Continental Automotive Technologies GmbH will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about the Privacy Policy (e.g. to review and update your personal data), please click on "Contact Us" in the upper right-hand corner of this window and send us your request.
For any other questions regarding data handling, you can reach us at:
Continental AG
Vahrenwalder Str. 9
30165 Hannover
E-mail: dataprotection@conti.de